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Beskrivelse
On behalf of our client in Greater Copenhagen we are looking for an IT Operation Analyst. We are looking for a consultant with extensive experience in providing onsite and remote Service Management support functions, including incident resolution and request fulfillment to meet published SLA’s
Scope:
Primarily responsible for the resolution and coordination of all Service Management tickets across assigned locations. Provides Level 1 & 2 support and liaises with specialist system support teams. Performing onsite and remote analysis, and resolution of incidents for internal customers. Procures, installs, configures, tests, maintains, and troubleshoots client computing hardware and software. Provides effective management of the customer experience during the entire support process.
Workplace: Greater Copenhagen area
Workload: 100 %
Start: ASAP
Duration: 12 months (Contract to be extended)
Language: English and Danish
Qualifications:
- Excellent technical knowledge of client computing hardware and software, including Microsoft Windows, Microsoft Office (and related products/cloud services), Active Directory Services, Systems Management and Deployment.
- Working technical knowledge of current protocols, operating systems, and standards.
- Technical knowledge of mobile devices (smart phones, tablets, etc.).
- Ability to read and understand technical manuals, procedural documentation, and guides.
- Ability to conduct research into technical problems and products as required.
- Proven analytical and problem-solving abilities.
- Strong customer service orientation, at ease liaising with all levels of the business.
- Comprehensive written, verbal, and interpersonal communication skills.
- Ability to present ideas in business and customer-friendly language.
- Proficient in conducting group and/or individual user training.
- Ability to effectively organize, prioritize and execute tasks in a high-pressure environment.
- Extremely team-oriented and skilled in working within a collaborative environment.
- Ability to collaborate with resources within multiple business support teams.
interested?
The send your resume immediately to jgeisler@avenida.dk
